Reference

Terms That Govern Your roko11 Account

These terms set out what you agree to when you open and use your roko11 account — from how deposits clear through DANA, OVO, or GoPay to how withdrawals are verified and when we may suspend access.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law eligibilityUpdated terms take effect on notice
roko11 Terms That Govern Your roko11 Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat window inside your account dashboard to raise a terms query directly with our support team. We handle account-specific questions through this channel.

Email Support

Send a detailed query to our support address if your question involves a transaction record, withdrawal dispute, or account suspension covered under these terms.

Account Help Centre

The Help Centre inside your account lists common terms questions, wallet verification steps for DANA and OVO, and how to request a terms clarification in writing.

HOW WE OPERATE

How We Apply These Terms in Practice

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If we detect unusual activity, access is paused until you confirm your identity through the registered e-wallet.

Data Handling

We store only the account and transaction data needed to operate your wallet, process DANA, OVO, or GoPay payments, and comply with applicable rules in eligible regions.

Withdrawal Verification

Every withdrawal goes through a manual verification step. We check that the receiving wallet — DANA, OVO, or GoPay — matches the name on your registered account before funds are released.

Terms Change Requests

If you want to request a correction to how your account data is held, or raise a concern about how these terms were applied to your account, contact us via live chat or email with your account ID.

Common Questions About These Terms

Below are the questions we get most often about account rules, transaction terms, and what happens when something goes wrong. If yours isn't here, live chat is the quickest path to an answer — especially for withdrawal or wallet-verification issues that need your account details.

Yes. Every deposit made through GoPay, DANA, or OVO is governed by these terms, including our verification and refund rules. The wallet you use must match your registered account name.

We can update these terms and will notify you through your account or via the platform. Continued use after the notice period means you accept the updated version.

We will notify you of the reason and the steps to resolve it. Most suspensions relate to identity verification or duplicate account checks and are resolved through live chat or email support.

Disputes must be raised within thirty days of the transaction in question. Contact support via live chat or email with your account ID and the transaction reference number.

We retain the minimum data required by applicable rules in eligible regions. You can request details about what is held and ask for corrections through our support email.

The same terms apply across all regions where roko11 is accessible, including Depok. Access itself depends on local law and whether your region is within our eligible service area.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.