Reference

What You Agree to When You Use roko11

Using roko11 — whether you log in via mobile, make a deposit through DANA, OVO or GoPay, or browse the lobby — means you accept the terms set out on this page.

Account terms apply on registrationDANA, OVO, GoPay transaction rules coveredJurisdiction-dependent accessData handling outlined hereContact path for legal queries

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How Our Terms Apply to Your Account

roko11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your account from the moment you open it. They cover how we process deposits and withdrawals via DANA, OVO and GoPay, what happens when a transaction is disputed, how your account data is stored, and when we may suspend or close an account.

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We do not apply these terms outside the regions where access is permitted under local law — if your location is not eligible, you should not open an account. When you submit a DANA deposit or request a GoPay withdrawal, you confirm that the wallet belongs
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to you and matches the name on your roko11 account. OVO transfers that cannot be verified against your account name will be held pending review. We retain the right to request identity documents before processing any withdrawal. Account activity that appears inconsistent with our terms —
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including use from ineligible regions or mismatched wallet details — may be paused while we investigate. Our terms are updated when regulations or platform conditions change; we will notify you by email when material changes occur. Continuing to use the account after that notice counts as
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acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us About Account or Legal Questions

If you have a question about these terms, a disputed transaction, or want to request account data, there are three ways to reach our team. Have your account ID and the e-wallet name you use — DANA, OVO or GoPay — ready when you contact us so we can locate your record quickly.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data — including wallet details for DANA, OVO and GoPay — is stored with encryption and is not shared with third parties outside of payment processing and regulatory requirements. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through the channels listed above. Players in Denpasar or anywhere else across Indonesia have the same data rights under our policy.

Encrypted Wallet Data

DANA, OVO and GoPay account details are stored under encryption. We never expose raw wallet numbers to third parties beyond what payment processing requires.

Cookie Usage

We use session cookies to keep your account active and preference cookies to remember your lobby settings. You can adjust cookie permissions from your browser at any time.

Data Access Requests

Request a full export of your account data via email or in-app Help Center. We aim to respond to access requests within the timeframe required by applicable data regulations.

Account Retention Policy

Inactive accounts are retained for a defined period before we begin a closure process. We email you before any closure action and give you the opportunity to reactivate or withdraw funds.

Questions We Get About Terms and Account Rights

These are the questions we hear most often when it comes to account terms, data rights and legal obligations. If your question is not covered here, use the live chat or email path above.

Access depends on local law and the region your account is registered to. We only permit accounts in eligible regions where local law allows it. Check your eligibility before opening an account.

Wallet name matching is a fraud-prevention step. Mismatched details flag a transaction for manual review, which delays withdrawal processing. Keeping your DANA or OVO name consistent avoids that hold.

Submit a data-access request via email or through the in-app Help Center under 'Legal and Policy'. Include your account ID and the wallet name you use — DANA, OVO or GoPay — for verification.

Withdrawals are paused during any account review. Once the review is resolved, the GoPay transfer is processed. You will receive an email update at each stage of the review.

We send an email to your registered address when material changes are made to our terms. Continuing to use your account after that notice is treated as acceptance of the updated terms.

Yes. Submit a closure request through live chat or email. Any remaining balance is returned to your verified DANA, OVO or GoPay wallet before the account is permanently closed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoMedan Mega Prize AccountRegister

What You Agree to When You Use roko11

Reach Us About Account or Legal Questions

How We Handle Your Data and Account Rights

Encrypted Wallet Data

Cookie Usage

Data Access Requests

Account Retention Policy

Questions We Get About Terms and Account Rights

01 Can I use roko11 if I am in Indonesia?

02 Why does my DANA or OVO wallet name need to match my account name?

03 How do I request a copy of my personal data?

04 What happens to my GoPay withdrawal if my account is under review?

05 How will I know if the terms have changed?

06 Can I request account closure, and what happens to my balance?

Legal

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