Reference

How roko11 Handles Your Personal Data

This Privacy Policy sets out exactly what data roko11 collects when you open an account, deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device controlsYour right to request data accessIndonesia-region coverage

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

roko11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on roko11, we collect the information you submit directly — your name, email address, date of birth and contact number. When you make a deposit or withdrawal through DANA, OVO or GoPay, our payment processor records the transaction reference and wallet

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identifier so we can match your funds to your account accurately. We also collect device and session data automatically: your IP address, browser type, operating system and the pages you visit within our lobby. This helps us detect unusual login patterns and keep your account secure.
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We do not sell your personal data to third parties for marketing purposes. Data shared with payment partners like DANA, OVO and GoPay is limited strictly to what those processors need to complete your transaction. We retain account data for as long as your account remains
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active, and for a further period required by applicable financial and legal obligations in supported regions. You can request a copy of the data we hold about you, or ask us to correct inaccurate records, by contacting our support team at any time. Availability of all
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features depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at roko11 runs alongside every account action — from your first login to each GoPay or OVO withdrawal. We apply encryption to data in transit and at rest, restrict internal access to personal records on a need-to-know basis, and log every access attempt so nothing goes unnoticed. Where local law in Indonesia requires specific retention or deletion timelines, we follow those requirements as they apply to supported regions.

Encryption on Every Connection

All data moving between your device and our servers is encrypted. This covers login sessions, account edits and every DANA, OVO or GoPay payment you initiate.

Cookie Controls in Your Browser

We use session cookies to keep your lobby state and analytics cookies to improve performance. You can adjust or block non-essential cookies through your browser settings at any time.

Account Access Verification

Every login triggers an identity check. If we detect an unfamiliar device or location, we send a one-time code to your registered contact before granting access to your account.

Data Retention and Deletion

We keep your account data while your account is active and for the period required by applicable rules in eligible regions. Once that period ends, personal records are deleted or anonymised.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about how your data is used, want to correct something on your account, or need to request deletion of your personal records, our support team is here to help. Reach out through any of the channels below and reference your account details so we can locate your file quickly.

Live Chat Start a live chat session directly from the lobby. Share your account email and describe your privacy request so our team can pull up your record without delay.

Email Support Send a detailed message to our support address. Include the e-wallet — DANA, OVO or GoPay — linked to your account to help us verify your identity faster.

Account Help Centre Log in to your roko11 account and navigate to the Help section. From there you can submit a data request or flag a privacy concern directly on your profile page.

Common Questions About Your Privacy at roko11

These questions come up regularly when you think about how your account data, wallet details and browsing history are handled. Each answer reflects how roko11 actually operates for accounts in Indonesia, where local law and eligible region rules apply.

We collect the details you submit at registration — name, email, date of birth and contact number — plus device and session data automatically when you browse our lobby or access your account.

Your wallet data is shared only with the relevant payment processor — DANA, OVO or GoPay — and only to complete your transaction. We do not pass payment details to third-party marketing services.

Contact our support team via live chat or email with your account email address. We will verify your identity and provide a summary of the personal data we hold on your record.

Yes. Submit a deletion request through the Help section of your account or via email. We will process it within the timeframe required by applicable rules, retaining only what financial regulations in supported regions require us to keep.

We use session cookies to keep your lobby state active and analytics cookies to understand how pages perform. Non-essential cookies can be turned off through your browser settings without affecting your ability to log in.

Once your account is closed, we retain your records only for as long as applicable legal and financial obligations in eligible regions require. After that period, your personal data is deleted or anonymised from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBundesliga Mix Parlay InfoRoko11 Glossary

How roko11 Handles Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Privacy Questions

Common Questions About Your Privacy at roko11

01 What personal data does roko11 collect when I open an account?

02 Does roko11 share my DANA, OVO or GoPay details with anyone?

03 How can I see the personal data roko11 holds about me?

04 Can I ask roko11 to delete my account data?

05 How does roko11 use cookies and can I turn them off?

06 What happens to my data if I stop using roko11?

Privacy Policy

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